FANUC ROBOTICS CUSTOMER SERVICE - ALWAYS THERE WHEN YOU NEED IT
FANUC Robotics develops and builds the most reliable robots in the world, this provides our customers with an expected 99.99% robot uptime. As with any other equipment, accidental damage, or many thousands of hours in production, will mean that at some time critical parts will need to be replaced. To ensure there is minimum production downtime, FANUC Robotics can offer you 24/7 support for your robot.
We can provide you with the following critical support services:
- Online helpdesk
- Remote diagnostics
- Breakdown Support on site
- European wide parts network service
FANUC Robotics can offer these services in any of our standard service agreements. Breakdown Support agreements, can also be combined with any of our standard Preventive Maintenance, Spare Parts, or Predictive Maintenance agreements.
Our customers are located Europe wide, some in the most remote locations. That is why we offer FANUC Robotics remote diagnostics:
A sophisticated online remote diagnostic system, which allows us to investigate and diagnose any problems arising with your robot in the shortest possible time. Every minute your robot is not operational is a costly loss to your production output.
OUR SOLUTIONS:
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WEB BASED ANALYSIS
Solution for Internet connected robot support |
WIRELESS (GSM) REMOTE DIAGNOSTICS
Solution for stand - alone robot support |
VPN - LAN CONNECTION
Solution for robot to LAN network support
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THE FANUC ROBOTICS AFTER SALES MODULE - YOUR ROBOTS FULL SERVICE HISTORY
From the date of the robot sale and installation, your robot is included in the FANUC Robotics After Sales Module (ASM). From this point on any upgrades or service work carried out on your robot by FANUC Robotics is recorded. This enables us to provide our customers with a better support service, we can determine at a glance the age and history of the robot, making the diagnosis of any problems much quicker and easier.
Your advantages with FANUC Robotics ASM:
- The service history of your robot available at a glance, including any spare parts replaced by FANUC Robotics.
- All calls to our Help Desk are logged and a unique identification number will be allocated.
- Full knowledge database available to our Service Engineers.
- Online and offiline parts availability.
- We store your controller back-ups on our secure ASM which are available for you if needed.
- After any actions performed on your robot you receive a detailed report of the work and any recommendations in PDF-format, either on a USB-stick or by Email, with a copy of your back-up.
ASM - YOUR CAREFREE-PACKAGE